Frequently asked questions.
Clear answers to the things customers ask most before turning a favourite photo into something tangible.
Can I personalise a product with my own photos?+
Yes. Choose an eligible product, upload your photos and use the PrintStrokes designer to place, crop and adjust them before adding the item to your cart.
How do I know what my final print will look like?+
The custom product designer gives you a live canvas preview so you can review your artwork before ordering.
Can I save products for later?+
Yes. Use the wishlist heart to keep products you love in your personal Wishlist page.
How are orders packaged?+
Prints and gifts are packed with presentation and protection in mind, so the finished piece arrives ready to enjoy or give.
How quickly will my order ship?+
Delivery time depends on the product and destination. Check the shipping information shown at checkout for the current estimate.
What if I need help before ordering?+
Use the Contact page to send us your question and our team can help with product selection, personalisation or order details.
We’re happy to help you choose.
Tell us what you’re making and we’ll point you in the right direction.